Help & FAQ

Not yet. bookmyfood.si runs a demo store: Demo Residency, its towers and its order history are fictional and the menu is a draft with stock photos. You can place orders to see how everything works, but nobody cooks or delivers them.

No and no. On the demo store the 6-digit login code is shown on screen and filled in for you, and payments are simulated: a test screen lets you pay or simulate a failed payment, and no money moves. Please don’t enter real personal details; any 10-digit mobile number starting with 6, 7, 8 or 9 works.

No password. You log in with your mobile number and a 6-digit code. Codes expire after 10 minutes, and after 5 wrong tries you need to request a new one.

Tap Deliver to at the top of the menu, pick your tower, then type your floor and flat number. You can add instructions for the rider. You can change it at checkout or under Account → Delivery address. The address you order with becomes your default for next time.

It is sold out today. The kitchen marks items sold out and back in stock from their screen, and the menu updates straight away.

Each cafe sets its own delivery fee, packaging fee and minimum order, and the bill at checkout shows every charge before you pay. On the demo store, delivery is free and there is no minimum. Menu prices on the demo store include GST; the bill shows how much of it is GST.

Current offers are listed on the menu and at checkout; tap one to apply it, or type a code. The checkout tells you if a code can’t be used and why (for example a minimum order, an expiry date or first-order-only). The server checks every coupon again when you place the order.

The cafe can mark itself busy (which adds time to the delivery estimate), pause new orders for a few minutes, or close. Outside opening hours you can browse but not place an order.

By UPI or card through Razorpay, or cash on delivery, depending on what the cafe has switched on. An online order is only sent to the kitchen after the payment has been verified by the server.

Your order stays as Awaiting payment. Open it from Your orders and tap Pay ₹… now to try again, or cancel it. Unpaid online orders are cancelled automatically after 30 minutes.

Yes, while it still says Order placed, that is, before the kitchen accepts it. Open the order and tap Cancel order. Once the kitchen has accepted, contact the cafe.

If a paid online order is cancelled or rejected, the refund to your original payment method starts automatically and the order shows Refund in progress until the payment provider confirms it. How long the money takes to reach you depends on your bank or card.

Every accepted order gets a tax invoice number. The cafe can print the invoice or save it as a PDF for you.

When the kitchen accepts your order it picks a delivery time, and the tracker counts down to it. The tracker updates live through each step: accepted, being prepared, ready, on the way and delivered. See the tracking lesson.

Once a rider has your order and is sharing their location, usually from when it leaves the counter. The map shows the cafe, your tower and the rider, with the rider’s name and a call button.

If the cafe uses delivery PINs, your tracker shows a 4-digit PIN. Tell it to the rider at your door; they enter it to complete the delivery, so the order is handed to the right person.

After delivery the tracker asks for a 1 to 5 star rating and an optional note. To reorder, use Your usual on the menu, Reorder in Your orders or Order again on the tracker. Items that are sold out that day are left out, and you’re told which.

Yes, for Android 7.0 or newer: see Get the Android app. It is a preview build installed from the download page for now, not yet from the Play Store. The website works on any phone.

Your mobile number, the name you give, your flat address and your order history. Your browser keeps your login, cart and theme choice. The full list is in the draft privacy notice.

Open Account: edit your name and address, choose a theme, or log out.

Open Account → Your data. “Download my data” saves a file with everything linked to your account. “Delete my account” asks for a code sent to your number, then deletes your name, number, address and support messages; past orders stay for the cafe’s tax records without your details. See how account deletion works.

Yes. Tap the layers button in the header (or Account → Appearance) to pick one of five themes. Fonts and photo styles also change by themselves each day of the week.

At the owner cockpit, admin.bookmyfood.si, with the mobile number the owner added under Settings → Staff. On the demo, staff enter their staff access code instead of an SMS code; ask us for a demo walkthrough.

The Learn section has a lesson for each role: kitchen board, rider deliveries, menu and sold out and day close and reports.