Your questions, answered simply.

Book My Food helps food businesses go digital. Your customers see your menu online and order. Orders come into one kitchen board. Sales, orders and cash are recorded for you, instead of in a register. See how it works.

Food-business owners: restaurants and family dining outlets, cafés and coffee shops, hotels with food service, cloud kitchens and takeaway outlets, bakeries and quick-service outlets, and small food carts and stalls. See Solutions.

Orders, order bills and the day’s cash records move from paper to one system. You see sales, orders and ratings for the last 7 days on your dashboard.

Yes, if you want customers to see your menu online and order, and you want your orders and cash recorded. Today the software is built for one kitchen delivering with its own riders. Tell us how you work when you book a demo.

It gives you food orders, a full order history and a view of the day’s operation. Room delivery is not built yet; delivery today is to tower, floor and flat. Tell us how your guests order today when you book a demo.

Yes. Try the demo store and order as your customers would. It is a made-up store with a sample menu and test payments.

Two: Book My Food Platform is ₹15,000 per year, and Your Own Brand is ₹30,000 per year. See plans and pricing.

It is about whose name your customers see. With Book My Food Platform, your business appears under the Book My Food name, and your customers order on the Book My Food website and app. With Your Own Brand, you get a customised website, Android app and iOS app under your business’s own name. Apps are not on Google Play or the App Store yet. An Android test build is available today.

Book My Food Platform includes the relevant vendor-management tools. Your Own Brand includes the agreed operational software. The exact features in each package are agreed with you before you start. See plans and pricing.

Yes, with the Your Own Brand package: a website, Android app and iOS app under your business’s own name. Apps are not on Google Play or the App Store yet. See plans and pricing.

Not yet. Today the Android app is a test build you install directly, and the iPhone app has been built and recorded in a simulator. Customers can order on the web from any phone or laptop right now. See the apps.

Online payment by UPI or card is built in, through Razorpay into your own Razorpay account. It runs in test mode until your live Razorpay keys are added. Cash on delivery works with no setup. On the demo store, online payment is in test mode.

Numbered GST invoices are built in. They can be issued once your GSTIN is added. The bill always shows the GST included in the price.

Customer data is used only to handle orders. It is never sold or used for ads. Customers can download or delete their own data. Real customers’ data must be hosted in India. Read the privacy policy.

Yes. Change prices, photos and dishes, and mark a dish sold out. Customers see it straight away.

Yes. You create a login for each staff member. They sign in on the staff app at admin.bookmyfood.si. Staff sign in.

No. Book My Food records your orders, sales and cash. It does not do accounting, stock management (beyond sold out), payroll or counter billing, and it does not connect to Tally, POS machines or Swiggy/Zomato.

New orders ring on a kitchen screen, and you can print a kitchen ticket (KOT). Riders get their own screen, live location and a delivery code to check. You change the menu, mark dishes sold out and add offers. At day close you lock the totals and match the cash drawer. Read run a kitchen from one screen.

Book a demo. Tell us your business type and how you take orders today. The team gets back to you on the contact you leave. Want to look first? See plans and pricing or try the demo store.

Not today. The Book a demo form and the help form are the only ways to reach the team.

It is a sample store that shows how ordering works for your customers. You choose food, see every price before you order, pay cash when it arrives, and follow your order live. Online payment is in test mode.

Not yet. This is a demo store. “Demo Residency” is a made-up society, the menu is a sample, and no real food is cooked or delivered. Online payments run in test mode, so no money moves. Please don’t enter real personal details.

Only to Demo Residency, a made-up society in Navi Mumbai with towers R1 to R6. See locations.

Towers R1, R2, R3, R4, R5 and R6 of Demo Residency. Each tower has 35 floors. You pick your tower, floor and flat at checkout.

In the demo, one kitchen cooks everything: Book My Food Kitchen. Book My Food is the software it runs on. It is not a marketplace with many restaurants. See the kitchen.

The demo store is open all day (00:00 to 23:59). The kitchen can pause new orders when it is very busy. Then you can still look at the menu, and checkout tells you why ordering is paused.

Open the menu. Search by name, or filter by category, veg or price. Open a dish to see its photo, price and veg or non-veg mark. Pick a size and add-ons if it has them. Then tap Add.

Add dishes to your cart. Open the cart and go to checkout. Sign in with your phone number. Pick your tower, floor and flat. Choose cash or online. Place the order. Step by step: how to order in 5 steps.

Not yet. “Order placed” means the kitchen has your order and is about to look at it. When the kitchen accepts it, your order is confirmed and you see a ready time. On the demo store, a staff member accepts orders by hand. See what each status means.

You cannot edit an order after you place it. If the kitchen has not accepted it yet, cancel it and order again with the right items. You cannot pick a later time: every order is for now.

Every order is delivered to your flat as soon as it is ready. The kitchen sets the ready time when it accepts your order.

Yes, while the order still says “Order placed” (or “Awaiting payment”). Open the order and tap Cancel order. After the kitchen accepts it, the cooking has started, so you cannot cancel it yourself. Send a help request and the kitchen will decide. Read the cancellation and refund rules.

It is sold out right now. When the kitchen runs out, the menu changes straight away for everyone. If a sold-out dish is already in your cart, remove it to continue.

Every dish shows a veg or non-veg mark. The menu does not list ingredients or allergens yet. If you have an allergy or a medical diet, send a help request and ask the kitchen before you order. Do not rely on a kitchen note alone, and do not assume a dish is free from traces.

Turn on the veg filter on the menu. Veg dishes have a green square with a dot. Non-veg dishes have a red square with a triangle.

Yes. Open a past order in My orders and tap Order again. Today’s prices are used. Anything sold out today is left out, and you are told which dish.

Yes. Place one order with all the dishes you need. For a regular office or event order, talk to us and we will set it up.

Two ways. Cash on delivery: pay the rider at your door. Online (UPI or card through Razorpay): this runs in test mode on the demo store, so no money is charged. See cash or online.

The online payment screen works, but it is a test. No money leaves your account. Real online payments start only when the kitchen owner connects a live Razorpay account.

Your full bill is shown before you place the order. On the demo store, delivery is ₹0, there is no packaging fee and no minimum order. Prices already include 5% GST. Read your bill explained.

Yes, on the demo store menu prices already include 5% GST. The bill shows how much of the total is GST. Numbered GST invoices are built, but need the business’s GSTIN before they can be issued.

Type a code such as WELCOME50 at checkout, or tap an offer to apply it. One code per order. Each offer has its own rules, like a minimum order or first order only. The bill shows the discount, or why the code does not work. See current offers. Offers on the demo store are samples.

Nothing goes to the kitchen until the payment is confirmed. Open the order and try to pay again, or cancel it. An unpaid online order is cancelled by itself after 30 minutes.

If you paid online and the kitchen rejects or cancels your order, the refund starts by itself. It goes back to the way you paid. On the demo store this is a test refund. Cash orders have nothing to refund. Read the refund rules.

Yes, to your flat inside Demo Residency (towers R1 to R6). Choose tower, floor and flat. No map pin is needed. Delivery outside the society, pickup and dine-in are not offered.

The demo store usually shows 20–30 minutes. The kitchen sets the exact ready time when it accepts your order, and you see it on your order page.

Open it in My orders. It updates by itself: Order placed, Accepted, Being prepared, Ready, On the way, Delivered. When the rider shares location, you can watch them on a map.

A 4-digit code on your order page. You tell it to the rider at your door, so only you get your food. The kitchen chooses whether to use it. It is switched off on the demo store today. Read your delivery code.

Keep your order page open: it updates live. Phone notifications are built for the apps, but need setup before they can be switched on.

You can look at the menu without one. To place an order, sign in with your phone number and a 6-digit code. There is no password. Your first sign-in creates your account. Sign in.

On the demo store no SMS is sent. Your 6-digit code is shown on the screen instead. A code works for 10 minutes. Real SMS codes need an SMS provider and are not set up yet.

Sign in and open My orders. Tap an order to see its status, bill and order code (for example BMF-1047).

After delivery you can give 1 to 5 stars and a short note. Only the kitchen sees it. Public reviews are not offered.

Yes. Tap the heart on a dish. Your saved dishes are kept in this browser on this device. See saved.

Go to the Help centre and pick your topic. If you still need a person, send a help request. Add your order code if it is about an order.

Not today. The help form is the only way to reach the team. If you are signed in, the reply shows in your account. If not, leave a phone number or email in the form so the team can reply. Send a help request.

Yes, by yourself. Sign in and open account settings. Download a copy, or delete your account. Deleting asks for a fresh code. Past orders stay for the kitchen’s tax records, but without your name, number or flat. Read your data.

Yes, a test build for Android 8 or newer. You download it from our app page and install it yourself. It is not on Google Play yet.

Not on the App Store yet. On iPhone, use this website in Safari. You can add it to your Home Screen from the Share menu. Watch the iPhone walkthrough.